AI News

Inside Shanghai’s robot bank: China opens world’s first human-free branch Cities J.P. Morgan is taking steps to enhance its capabilities to ensure that it can accept data in all formats, leverage the data and apply its analytics skills to provide critical intelligence to clients. Corporates can then use this to improve their operational process flows and …

Bank of America explores new payments channel Lire la suite »

A strong CX ecosystem ignites innovation, accelerating next-gen customer service As the needs of customers and the dynamics of business processes evolve, these systems must be regularly refined to adapt to these changes. The need for ongoing learning and adjustment is particularly critical for IPA systems, which must constantly evolve to accurately interpret and act …

US Government Tackles Doom Loops But Risks Customer Service Chaos Lire la suite »